Real Time Education - Training Mentoring Coaching CPD and Initial Teacher Training in Worcestershire
+44 (0)1299 405573

Recent Clients & Projects

Blended Learning and Digital Skills

Client: Touchconsulting/ETF - Advanced Practitioners Communities of Practice
Project: Promotion, digital curation and digital skills support for ‘APConnect Live’ online conference

TouchconsultingReal Time has been involved in the promotion, impact evaluation, curation and digital skills support for the AP Connect Live online conference. Put on at very short notice in response to the inability to come together for the planned central Birmingham conference meeting in March 2020, the Live online conference involved 75 FE practitioners from all over England coming together in a variety of workshops and activities using platforms including Zoom, Facebook, LinkedIn and Twitter.

On the day of the conference, the role involved being present as ‘digital nurse’ for those who were having challenges with use of online platforms and tools for the first time as well as promotion and live digital dissemination of key conference outcomes and discussions. After the event, Real Time has been involved in curation of digital artifacts from the conference including mapping of delegate interactions using TAG Explorer, analysis of chat logs and collation of a presentation of conference outcomes for the client. ETF.

Client: Touchconsulting for Education and Training Foundation
Project: F2F and online training facilitation and conference input for #StudyGood programme

MET Academy Real Time have been collaborating with Touchconsulting to provide session facilitation and conference input to the ETF’s innovative #StudyGood programme. Facilitating sessions in the North and the West Midlands on Employer Engagement and Work Placement provision has involved face-to-face delivery with groups of FE practitioners plus an online package of elearning support for teachers designing, working on and supporting 16-19 Study Programmes.

The sessions are based on NESTA’s ‘Good Help’ principles and also use techniques from Kline’s Thinking Environment practice. The programme brings practitioners from an organisation together to analyse and share current good practice across existing Study Programme offers and produce action plans for future development.

The 2020 #StudyGood program culminated in a national conference In Birmingham where all participating providers came together to showcase the developments made and resources created during the work on the programme in the past year.


Client: Claire Collins Consultancy / WMCETT for Education and Training Foundation
Project: ETF ‘Supporting Teachers to embed maths, English and digital skills into technical subject teaching’ programme

Education and Training FoundationReal Time is working in a Digital Lead role for Claire Collins Consultancy / WMCETT to design and deliver an Education and Training Foundation blended programme to help FE and Skills teachers to embed digital skills into the new T-Levels vocational qualifications.

The work involves design of online modules on embedding of skills and vocational digital skills accompanied by face-to-face sessions for practitioners and follow-up webinars. The work will initially focus on the first 3 T-Level specialisms of Construction, Digital and Childcare and will involve design and delivery of a blended support programme to 300 educators initially, followed by the training of professional development leads to cascade the programme to the wider sector by Spring 2020.

Client: University College London, Institute of Education and Leeds University
Project: Video sourcing and storyboarding for FutureLearn MOOCs

Blended Learning EssentialsAfter working as a digital champion and mentor on the highly successful FutureLearn MOOCs Blended Learning Essentials 'Getting Started' and 'Embedding Practice', Lynne from Real Time has worked with Diana Laurillard's team at University College London and with Leeds University staff to source and storyboard videos for the MOOCs 'Developing Digital Skills' and 'Digital Skills for Apprenticeships'.

The 2 MOOCS are aimed at tutors and managers in Further and Vocational Education. The MOOC video segments feature organisations who excel in developing the use of digital tools and digital employability skills of staff and learners including Basingstoke College of Technology, Sussex Downs College and Middlesex Aerospace.

The work involved sourcing content, liaising with contributors, performing recces and creating script and editing notes for the MOOCs' video segments.

Herefordshire and Worcestershire Group Training Association (HWGTA)Client: Herefordshire and Worcestershire Group Training Association (HWGTA)
Project: Blended Learning and Technology-enabled Learning Staff Development

Herefordshire and Worcestershire Group Training Association (HWGTA) is an Outstanding (Ofsted Grade 1) training provider specialising in Apprenticeships and teacher, leadership and management development programmes delivered at their training facilities in Hereford and Worcester city centres.

Real Time have been working with leadership and management at HWGTA to analyse current learning technology deployment and help leaders and mangers develop a strategy for further use of technology in learning. This has been achieved through staff development sessions with online components followed by a reflective needs analysis.

The training was delivered to a mixed group of leaders, managers, lecturers, trainers and company associates enabling them to analyse current technology use and future possibilities for expansion. The input also considered how learning technology could be used to aid development of learners' digital literacy capabilities and employability skills.
Members of the HWGTA management team commented:

"A huge thank you for your training – really informative."

"I thought your training style was fabulous!!"

Young SolutionsClient: Young Solutions
Project: Development of safeguarding elearning packages for teachers, trainers, youth workers, hotel and accommodation and taxi and hire vehicle staff

Young Solutions Worcestershire – formerly Worcestershire Council for Voluntary Youth Services (WCVYS) – is a progressive infrastructure charity, dedicated to keeping young people throughout the county 'safe and involved' by providing advice and training, and supporting the work of our members, voluntary youth clubs, community groups and all organisations with the well-being of children and young people at their core.

Young Solutions have gained funding from the West Midlands Police and Crime Commissioner's Office to develop a series of elearning packages for teachers, trainers, youth workers, hotel and accommodation and taxi and hire vehicle staff to train them in effectively recognising and reporting safeguarding concerns and incidents of abuse.

Real Time have been working to make Young Solutions' excellent existing face-to-face training materials suitable for elearning packages using distance learning by incorporating safeguarding resources from the NWG Grid. The training packages covered general safeguarding principles but also focussed on target areas of concern for the workers involved in the training.

British Dietetic AssociationClient: British Dietetic Association
Project: Virtual learning environment development and training

The British Dietetic Association (BDA) is extending its course offer using the Moodle platform to enable online delivery of learning for professional dieticians. Real Time Education has been providing consultancy on curriculum development and training on the effective use of Moodle. The input included curriculum planning and design as well as use of lesson objects, live chat, surveys, quizzes and embedded social media, RSS newsfeeds and video.

The BDA's Education Policy Officer commented that the training:

'… was particularly helpful to work through our Moodle site and make real time changes. It will help create the vision for BDA's online learning, help make our resource more user friendly but equally, give me the confidence that I am on the right lines. It was really valuable.'

Data Security

Client: Hereford and Worcester Group Training Association
Project: Curriculum design and delivery of digital skills development courses

Hereford and Worcester Group Training AssociationReal Time have been working in an associate capacity in collaboration with Hereford and Worcester Group Training Association to design and deliver new professional updating courses to representatives from local businesses in Hereford and Worcestershire. This new curriculum has allowed HWGTA to expand its course offer to include further professional development courses in digital skills including data security, digital presence and social media strategy and operations.

The new training courses will be delivered at the Hereford centre for HWGTA and began with a day-long data security session which empowered delegates to work securely with paper-based and digital data, to transfer, transport and archive data securely and appropriately and to develop robust staff security policies and procedures for data collection and handling. By the end of the session all delegates had worked to Identify shortfalls in their organisation's current data security practice and had begun to formulate action plans to achieve data security best practice which they will continue to develop when back in their organisations.

Delegates commented on data security training:

"Excellent session. Thank you for the day. I am now able to revise our data security policy and produce a report and request various issues are dealt with."

"Excellent session 10/10. I didn't know quite what to expect but found the course valuable, the trainer was very kind and informative".

"It was helpful to learn how other companies work and I can now commit to improving systems and policy within the company"

Data SecurityReal Time Education are providing data security training to staff at branches of Midlands solicitors, ensuring that they enter, process, transport, transfer and archive all paper-based and digital data in compliance with the Data Protection Act 2018 (GDPR) while working in their offices, at home and in court. In collaboration with Real Time Audio, we were also able to offer robust data security audits of premises, systems and operating procedures, ensuring that all data security bases were covered.

Staff are required to perform personal and team security practice analyses to identify both their current best practice and future areas for improvement. They are asked to consider office, home and off-site working as well as all types of data and devices they use.

This allows them to produce a personal, team and organisational action plan to ensure that all data-handling conforms to best practice across the organisation.

Education Consultancy

Client: Education and Training Foundation
Project: Associates' Review of Programmes of Work – Quality Assurance of ETF projects

Education and Training FoundationLynne, Debbie and Anne have been working with the Education and Training Foundation who are the professional body for the Learning and Skills Sector. The team have been conducting a critical appraisal of the Foundation's Quality Assurance systems for project commissioning, management and review.

This work involved evaluating the quality framework and its documentation as well as interviewing key personnel involved in the commissioning and review of projects. The team have also been auditing the projects completed so far for the Foundation to grade and them and ensure that the review process highlights innovation and excellent practice, disseminates findings effectively and ensures continuous improvement in performance.

Client: Osborne Books 
Project: Consultancy on Level 2 Study Skills Publication

Osborne BooksReal Time Education has been collaborating with Osborne Books on this Level 2 'Developing Study Skills' publication. Our input has been to ensure that the contents, the level of vocabulary and challenge and the assessment of learning is an excellent fit for Level 2 learners and that the book fully and coherently supports the Study Skills module of the AAT qualification.

Mike Fardon, Managing Editor commented:
'We have found the involvement of Real Time Education invaluable in the writing of our new 'Developing Study Skills' book.  Lynne Taylerson has provided a professional and informed input into the book and made the whole process both stimulating and enjoyable. Thank you, RTE.'

Mentoring Programme Development

Midlands Truck and VanClient: Midlands Truck and Van
Project: Coaching, Mentoring and Trainer Training

Midlands Truck and Van are the approved Mercedes-Benz commercial vehicle dealership representing the West Midlands and Shropshire areas and offer new and used van and truck sales and aftersales solutions from their sites located at Birmingham, Coventry, Wolverhampton and Tamworth.

Real Time have been working with leadership and management at Midlands Truck and Van to help build a mentoring and coaching culture which will enhance the professional practice and performance of sales, servicing and support staff helping the company meet its strategic targets for sales and support.

The training was delivered using a series of face-to-face sessions with online support covering use of the Egan and the GROW models for mentoring and coaching. 'Train the Trainer' input was also provided to key managers to allow a learning culture to be built in the company. The sessions allowed a training action plan to be put into place and key individuals identified who can now participate in a buddying and peer observation process to cascade excellent practice effectively around the company.

Members of the management team commented:

"I found the worksheets and exercises interesting and feel they will enable me to further my mentoring and coaching skills."

"I liked how the sessions were tailored specifically for mine and the business's needs."

"I would like to thank Lynne as I really enjoyed the sessions and think the training will benefit me greatly in the future."

Heath Education West MidlandsClient: Heath Education West Midlands
Project: Mentoring Training for Birmingham-based GPs

Real Time Education has been working with the NHS in Birmingham and the West Midlands Deanery on a practical mentoring development course as part of Health Education West Midland's Faculty Development initiative. The curriculum was developed in collaboration with GPs currently involved in mentor training and active in mentoring.

The development began with 2-days' input on mentoring using the Egan model including discussions of benefits and challenges and role play using contextualised case studies. Following the initial input, the group are now beginning work with mentees before returning for follow-up session later in the year.

Delegates attending the training commented:

"A really good event. It was inspiring to see and learn from the example of other delegates. Their ideas were appropriately contextualised by experienced facilitators"

"Fabulous course, I really enjoyed it; really robust resources to take away"

"Really useful tools to use in practical mentoring"

"Really supportive and interesting. I felt able to ask questions when I was unsure and got good experience from the role play"

"Lots of opportunity for interactive discussions, good materials and a clear agenda"

"A very productive learning experience. It was pitched at the right level to give me greater awareness"

"It will enhance my mentoring performance."

Client: Heath Education West Midlands 
Project: Mentoring Training for Black Country, Herefordshire, Worcestershire and Shropshire-based GPs

entoring Training for Black Country, Herefordshire, Worcestershire and Shropshire-based GPsReal Time Education has now extended its mentoring training offer for Health Education West Midlands and the West Midlands Deanery to develop the skills of GPs working outside the Greater Birmingham region to encompass practitioner-mentors in the wider Midlands.

This 2-day course, hosted at the beautiful location of the Edgbaston Golf Club, also used the Egan model as well as covering mentoring challenges and boundaries, confidentiality issues within the mentoring relationship and the importance of mindfulness during mentoring encounters.

Delegates attending this training event commented:

'One of the most inspiring courses – clear, enthusiastic and entertaining. I really felt empowered.'

'Excellent and informative, really useful techniques and resources'

'This has really focussed my mind on getting the best out of myself, great two days, really worthwhile.'

'Fluid with good resources…equipping us with the knowledge and skills for the mentoring relationship, really useful.'

Client: The Parenting Project
Project: Mentoring Training

The Parenting Project, StratfordThe Parenting Project is a dynamic, voluntary organisation with parents at its centre. Based at Stratford Children's Centre and working across the Stratford district, the Parenting Project works with families with children from 0 to 19 years and its aim is working together with parents to make a difference.

The Centre provides family support, parenting courses, play-based learning opportunities for pre-school children, speech and language drop-in sessions and much, much more.

Real Time Education has been working with the chief family support worker providing the training needed to underpin the Project's new mentoring programme. Staff at the Project will participate in the mentoring programme and will then use some of their new skills in developmental activities with the parents they work with.

The chief support worker comments that the mentoring training:

'was very useful and made me think of how I can use my role as a mentor to improve my own practice and that of my mentees'

'…has helped to put new structure into how to look at the role of mentoring. I have concrete examples of mentoring models and how to use them.'

Professional Updating and CPD

Client: Claire Collins Consultancy/ETF PD North, Professional Exchange
Project: CPD session design and facilitation for Exchanging Success events

Claire Collins Consultancy/ETF PD North, Professional ExchangeReal Time has designed and facilitated 3 CPD events for FE practitioners in the North East and North West of England centred around developing FE learners’ digital skills and using digital techniques for development of maths and numeracy skills.

As part of the PD North ‘Exchanging Success’ CPD programme, the events gave FE teachers opportunities to network, share their knowledge and generate new ideas giving busy practitioners an opportunity to engage with practice and policy, to reflect and engage in creative practice around maths, English and digital skills development.

The events drew upon ETF’s ‘Digital Teaching Professional Framework (DTPF) to allow practitioners to engage in discussions around teachers’ digital skills development needs as well as wider issues of teacher and learner wellbeing and safeguarding in the digital domain.

Client: MET Academy
Project: Practitioner training, CPD and Professional Updating

MET Academy Real Time have developed a series of one-day CPD events which will be offered to a range of tutors, trainers and assessors working across the company with new colleagues and Apprentices. The sessions provide professional updating training across core trainer competences including equality and diversity, safeguarding, Prevent, British Values, effective assessment and coaching, mentoring, motivation and feedback strategies.

The programme is centred around the ethos of professional dialogue in which delegates bring their own knowledge and experience to each session and share their contextualised skills with other colleagues. Each session is underpinned with comprehensive workbooks and online links to further extension resources.

A MET Academy manager reviewing the training commented:

“The trainer was constantly providing the learners with practical advice and guidance which would not only assist with their own personal development and their skills as a trainer but would increase the quality and standard of training across the organisation.”

Client: Worcestershire County Council – Two Counties Training
Service: British Values Joint Practice Development Event

British Values Joint Practice Development EventReal Time Education has developed and delivered a British Values professional updating event for Worcestershire County Council's Two Counties group of training providers.

The CPD used a joint practice development model allowing 20 tutors and trainers from a diverse range of independent providers to share knowledge and expertise as part of the Prevent Agenda. The practitioners were also able to review and evaluate a wide range of paper-based and digital resources for use when embedding the British Values into their practice.

Delegates at the half-day event commented:

"An all-round great day – all areas were very useful. I loved the activities"

(I will now be able to) "reinforce the importance of British Values with staff and learners."

"Very well delivered. It was great to listen to other tutor's perspectives."

"Brilliant discussions regarding the challenging nature of 'Britishness'!"

Client: Remit Training
Service: Safeguarding Introductory and Targeted Levels

Remit TrainingRemit Training deliver Apprenticeship programmes in the motor, IT, business, food, hospitality and health and social care sectors across the UK. Real Time provided an intensive 1-day Safeguarding session for managers and learner support staff at Remit's Nottingham headquarters.

The day provided a refresher of Level 1 or Introductory Safeguarding practice followed by a full Level 2 or Targeted session for designated leads. The day allowed the management and support team to come together and identify challenges, strengths and future training needs as well as reviewing and evaluating a range of practical 'Stay Safe' resources for use with their learner group.

The day also included an analysis of inspection-readiness based on Ofsted's guidance for inspection of safeguarding policy and practice allowing all team members to create action plans to develop their practice further.

Remit staff commented on the training day:

"Very informative with a good flow to the day. I learned a lot."

"A very productive day. I will be much more confident when undertaking my role."

Client: Development in Social Enterprise
Service: Professional updating training in safeguarding policy and procedure

Smith's Wood LibrarySafeguarding Policy and Procedure development training has been provided for a range of organisations working with Solihull Council in collaboration with Young Solutions and Development in Social Enterprise. Organisations included charities working with children and young people in community-based arts, crafts, horticulture and land-based projects as well as organisations providing support and mentoring for young adults took part.

The session at Smith's Wood Library included input on current legislation pertaining to safeguarding as well as an overview of best practice on organisational safeguarding policy and procedure. This enabled delegates to develop an awareness of emerging issues in safeguarding including the Prevent strategy and duty. It also allowed delegates to conduct an evaluation of their organisations' current policies and procedures against best practice, develop action plans to allow continuous improvement of embedded safeguarding practice and effectively use a range of sources of help and information on safeguarding.

Delegates commented on the policy and procedure training:

'The whole course was beneficial, especially the Prevent information."

"All aspects of this training were useful. Everything was delivered at the right pace with enough information to take it forward."

"Thought-provoking information, very well-pitched. A very enjoyable day, informative and inspiring."

"A positive and upbeat event, the trainer was very knowledgeable with very clear delivery."

"Very interesting and well-paced, the best safeguarding training I have been to."

Client: Two Counties Training, Worcester
Service: Professional updating training (targeted training 1) in safeguarding children and vulnerable adults

Two Counties Training, WorcesterTwo Counties Training is based in the city of Worcester and provides introductory and professional updating training to a range of clients including staff from contractors who are providing services to Worcestershire County Council. The day-long professional updating session was delivered at Farrier Street, Worcester to a group of 14 practitioners working in a range of training, mentoring and support roles with young people in the area.

The Targeted Training 1 input provided an overview of key safeguarding concepts and definitions, outlined indicators of common safeguarding concerns, examined emerging issues in safeguarding and included information on systems for notification, including the need for multi-agency processes. As well as developing underpinning knowledge, the group were able to enter into valuable, professional discussion and share case studies around their professional practice.

Members of the group commented on the professional updating training:

'It gave me confidence… and increased by knowledge of lines of communication.'

'The content was perfectly balanced'

'(The trainer)..worked so naturally with the group and drew the relevant things out with great communication and understanding.'

'A very useful session with a fantastic, natural tutor, thank you.'

Two Counties Training, WorcesterClient: Two Counties Training, Worcester
Service: Professional updating training (targeted training 2) for organisational safeguarding leads and their deputies

Targeted (level 2) Safeguarding training has now also been delivered in conjunction with Two Counties Training. This full-day professional updating session was provided for contractors who are delivering services to Worcestershire County Council including Apprenticeships, Foundation Learning and work placement provision and accredited and informal education and development programmes. The session was delivered at Farrier Street, Worcester to a group of 20 managers, trainers, and mentors working with young people in the Midlands including representatives from Barnardo's, Mencap, WCC NEET prevention team, Core Assets/LandEd, DCVS, Working Rite and the TDM Wyre and Archway Academies.

The Targeted Training 2 input was tailored for those who have responsibility as deputy or chief safeguarding leads in their organisations. The session focussed on implementing the multi-agency child/person-centred approach to safeguarding, investigated the impact of parenting issues, parenting capacity and family history and functioning, considered confidentiality boundaries and the importance of 'early help' for successful safeguarding as well as examining the role of Local Safeguarding Boards for both children and adults.

Members of the group commented on this targeted session:

"This was a very useful event, allowing a professional discussion with other providers"

"A very good session – well organised and planned with informative resources"

"The session was just right, well-structured allowing us to learn from each other and share our good practice"

Client: Kemp Hospice, Kidderminster – session offered in collaboration with WCYVS
Service: Guided reflection and facilitated professional discussion on effective communication

Kemp HospiceKemp Hospice works in partnership with patients, carers and families to provide support for those with life limiting illness and to support those that have been bereaved. Based in Kidderminster and working across the Wyre Forest district, the Kemp team provides expert clinical services free of charge, funded largely by voluntary donations.

Worcestershire Council for Voluntary Youth ServicesReal Time Education has been commissioned by Droitwich Spa-based Worcestershire Council for Voluntary Youth Services to provide a professional dialogue workshop on effective communication for support staff and voluntary workers who work both at the Hospice and on the 'Hospice at Home' team. Practitioners used the Gibbs model of reflection to identify and share evidence of best practice as well as using a series of case studies to discuss their current communication challenges and formulate new approaches to them by sharing their professional experience.

Staff from Kemp Hospice commented on the professional dialogue:

'It has allowed me to talk openly with other work colleagues and to be more confident in my own approach.'

'…sharing ideas has made me realise that we all experience the same challenges.'

 'It was good as a group to come together and discuss aspects of our role…I found it to be very beneficial.'

Client: Kemp Hospice, Kidderminster – session offered in collaboration with WCYVS
Service: Guided reflection and facilitated professional discussion on persuasive communication and managing challenging behaviour

Kemp HospiceFollowing the success of the first professional dialogue on effective communication, Real Time Education has been commissioned by Kemp Hospice through WYVYS to provide another professional development event on persuasive communications and managing challenging behaviour. Centred on a facilitated professional dialogue, the event allowed nursing and clinical support staff at the Hospice to work with the Head of Care on communication challenges including managing conflict and communicating to persuade.

The event used the Gibbs reflective model as well as case studies contributed by the group and was backed with a resource book of supporting literature on persuasive communications.

Staff from Kemp Hospice commented on the professional dialogue:

"I feel I am far more confident in using specific approaches… thank you, a really useful session"

"I will be able to have more techniques for dealing with challenging situations. It has raised my awareness and encouraged me to reflect, thank you, very useful!"

"Sharing good practice and realising we all face very similar challenges, thank you for your thoughtful facilitation skills."

Client: Warwickshire Parenting Project
Service: Equality and Diversity Professional Updating

The Parenting ProjectThe Parenting Project is based at Stratford Children's Centre and works around the Stratford district with families with children from 0 to 19 years. Its aim is to work together with parents to make a positive impact on the lives of families. The Project provides family support, parenting courses, play-based learning, speech and language drop-in sessions and much more

The day-long professional updating session was delivered at Globe House, Alcester to a group of 35 practitioners working in a range of management, support and administration roles. The input covered practitioner and organisational duties under the Equality Act (2010), techniques to use when challenging discrimination and actively and positively promoting diversity and involved the practitioners in action planning developments to their future practice.

Members of the Parenting Project team commented on the professional updating training:

'Very good training, delivered in easy to understand language. It made me think more deeply about E&D and what it means in practise''

'I really enjoyed this training, very informative with clear, dynamic delivery and an excellent springboard for future development'

Excellent training, learning strategies and techniques to challenge behaviour. I loved the case studies and discussions of how to handle situations'

'I feel far more confident of E&D policy and we can now be more proactive as a team'

'Clear presentation, well informed and knowledgeable with good use of humour. An excellent pace which fully covered the subject'

Social Media Training & Strategy Development

Client: Dudley Metropolitan Borough Council
Service: Social Media Training

Dudley Metropolitan Borough CouncilWorking for Dudley Metropolitan Borough Council (DMBC), Real Time have provided a 1-day intensive social media workshop for staff working with Residents' Association clients. The day focussed on the creation of a compelling LinkedIn personal profile which highlighted the skills and experience of key staff and an operational and strategic focus on both Facebook and Twitter use.

A skills analysis was conducted which enabled the team to find 'champions' in roles such a image capture and message scheduling and mentors who will work to develop the skills of their peers.

The day culminated in development of an annual social media action plan and allocation of roles and upcoming events responsibilities which will enable the team to maximise the value of a team approach to their social media strategy.

DMBC staff commented:

"I now have a much better awareness, knowledge and confidence of how to use social media in the workplace."

"I have learnt a lot today!"

Client: Hereford and Worcester Group Training Association
Service: Curriculum design and delivery of 'digital presence' social media courses

Hereford and Worcester Group Training AssociationReal Time are working in an associate capacity in collaboration with Hereford and Worcester Group Training Association to design and deliver new professional updating courses to businesses in Hereford and Worcestershire.

Delivered at the Hereford centre for HWGTA the first day-long 'digital presence' session enabled delegates to develop a digital strategy using LinkedIn, Twitter and Facebook as well as developing skills in the operation of all 3 platforms. By the end of the session all delegates had all created powerful social media strategy action plans and investigated how they can take a team approach online marketing in their organisations.

Delegates commented on the digital presence training:

"I now have a solid foundation of how to use social media marketing techniques."

(The training has impacted) "hugely – a total revision of our digital presence."

"A very relaxed style, tailored well to our individual needs – 10/10"

Client: Margaret Montrose, author. 
Service: Social Media Training with focus on Twitter strategy

Margaret Montrose, author.Margaret Montrose is an author of the online contemporary romance series The Golden Path. This is a five-book series with accompanying blog and poems which is already building a growing online sales presence and identity. Real Time Education has provided a series of training events using both face-to-face and blended learning input covering social media marketing strategy and general Twitter operations for the author.

The Golden Path now has a coherent online marketing plan which involves Twitter dissemination of 'vignettes' from the books as well as effective use of online book review and readers' sites to spread the word about this compelling series of online novels as well as a blog and a series of 'free-read' chapters to entice new readers.

Margaret Montrose, author of The Golden Path series commented after the 2 sessions that the training and development had:

"I started knowing it ought to be possible, but ended the first session with enough material, as well as a view far enough ahead, to have every expectation that building a digital readership is indeed possible.

The input was just right."

Client: Merlin Unwin Publishers, Ludlow, Shropshire.
Service: Social Media Training with focus on Twitter strategy

Merlin Unwin Merlin Unwin are a publisher and online bookshop dedicated to publishing high quality countryside and wildlife books written by leaders in their fields. Established in 1990, the company is based in the market town of Ludlow in Shropshire and offer friendly, personal customer service and their own distribution service. The company already had a thriving online sales presence and established Facebook identity.

Real Time Education provided a training day on development of Twitter strategy and operations for senior management at the company. This involved formulating a coherent Twitter marketing plan which enhances the company's existing marketing strategy. The training encompassed an analysis who to mention and follow and which companies and individuals to form connections with as well as creation of a social media planner for the year ahead based on significant company and national dates. The event also covered a range of operational development including work with images and Vine videos.

Jo Potter of Merlin Unwin Books commented on the Twitter and social media strategy development session:

"The training gave us the confidence to start tweeting and we haven't looked back! I don't really see how it could be improved, timings and resources were all perfect. We are now much more focussed about what we do and why and it has been a great complement to our Facebook posting, encouraging us to co-ordinate and keep both going and updated.

Lynne is a great teacher, she talks on your level and helps inspire confidence and enthusiasm."

Client: Alexander Technique Scotland
Service: Social Media Training with focus on Facebook and Twitter strategy

Alexander Technique Scotland Alexander Technique Scotland is a newly established company which promotes use of the Alexander Technique as a skill for re-education and self-development and as a practical method for learning how to use the body with greater ease and to restore poise, balance and alignment.

Real Time Education provided a training day on development of Facebook and Twitter strategy and operations for the director of the company. This involved an analysis of how the company's specialist work with equestrian, hiking and sporting clients could best be promoted using special interest groups on social media as well as how links to other complimentary therapists could be made. The event also covered how more general social media use could be employed to enhance the company's existing marketing strategy and allowed the director to create a social media planner for the year ahead.

The Director of Alexander Technique Scotland commented:

My training session was really helpful as I didn't really know where to start with marketing myself via social media. Lynne was great at explaining how to use Twitter and then we moved on to discuss who I should be targeting in my social media-based marketing. By the end of the session we had worked out a strategy for marketing my business via Facebook and Twitter and I was feeling much more confident about bringing Alexander Technique to a much wider audience.

Client: Göbel and Partners – Quality Management
Service: Social Media Training

Göbel and Partners – Quality ManagementG & P provide quality management services to the manufacturing and components industry including project management, warehousing, training and support. They are now undergoing a rebranding process including a website re-launch.

Real Time Education provided a training day based around development of LinkedIn profiles for senior management and worked with marketing personnel on the creation of a LinkedIn company page. In addition to this, initial Twitter strategy development was undertaken covering what and when to Tweet and how to develop an influential Twitter following in the desired sector and operations areas.

The G&P marketing manager commented:

'The general understanding that was given to us in terms of social media strategy was really beneficial.  As was the additions and changes to our own personal LinkedIn profiles. 

We should be well placed now to have a stronger LinkedIn page and potentially using Twitter more.  Indeed the use of aligning ourselves to industry bodies using retweeting and favoriting should help us build up our presence. Overall really good training and I would certainly recommend the training to similar organisations.'

Client: ColourYourFuture
Service: Social Media Training

Real Time Education are working with the founder of 'ColourYourFuture' to deliver a series of Social Media training sessions for the Worcestershire-based personal and professional development consultants this spring. The first of these covered LinkedIn use in business. 

The Colouryourfuture founder, commented:

"In the few hours you were with me on 1:1 coaching session on the topic of social media you have transformed me from someone who was too scared to add to her LinkedIn profile to someone who is now motivated to complete and regularly update her LinkedIn pages. I now can't wait for the Facebook and Twitter training we have already booked to move forward.

You not only helped me to master the technical bits but you were also full of brilliant and inspirational ideas so I felt that I not only received a really useful social media trainer but also business coaching as well!

You clearly know your stuff and you were patient, motivational and most of all non-judgemental and seemed to totally understand where I was coming from. Thanks again

To read more about ColourYourFuture's portfolio of services, go to - you'll be able to follow them soon on Twitter and Facebook, too!

Client: Holden Vintage and Classic Ltd
Service: Social Media Training

Holden Vintage and Classic LtdBromyard-based Holden Vintage and Classic Limited have engaged Real Time Education to provide a series of Social Media training sessions to enable them to build their online presence to maximise traffic to their website. The first of these sessions was on use of Twitter and Facebook, the second will cover corporate use of Pinterest and LinkedIn. The aim is to leverage social media to promote Holden's huge range of vintage and classic car parts, accessories and extensive clothing range.

Holden's Technical Sales Advisor, Adam, says that the first session:

'…allowed me to fully understand the workings of, and ways to maximise the effects of postings on both Facebook and Twitter. Following the re-working of postings on these two platforms there has been a notable increase in following'..

To see more about the Holden range go to - you can now also follow Adam on Twitter at and on Facebook at

Client: 3line Design Ltd
Service: Social Media Training

3line Design LtdReal Time Education are providing a series of Social Media training events for Worcestershire-based designers 3line Limited this spring. The first of these covered twitter use in business.

The 3line Director, commented that the social media training:

'was a brilliant, concise, insight into tweeting and social media. You have given me some excellent pointers and expert tips, to see how I can utilise twitter specifically for my business needs, I will be highly recommending your training to all my clients.'

To see more of 3line's fabulous graphic and photographic design portfolios go to - you'll be able to follow them soon on Twitter and Facebook, too!

Teacher Education / Offender Learning

Client: MET Academy
Project: Design and facilitation of bespoke Award in Education and Training qualification / mentoring support for Certificate in Education and Training

Centre for Lifelong Learning, University of WarwickReal Time has designed a bespoke Award in Education and Training curriculum for trainers and assessors working for MET Academy, independent providers of Metal Recycling Apprenticeships. The course is delivered via face-to-face sessions augmented with blended support resources and online coaching sessions. Delegates deliver micro-teaching sessions to their peers at the culmination of the course. Two cohorts have completed to date and a third is beginning in 2019.

Real Time will also be providing bespoke workshops and online tutorials to support MET Academy trainers and assessors undertaking the Certificate in Education and Training in 2019. The mentoring and coaching sessions will provide support for assignment writing, session planning, study skills and learning resource design.

Real Time offer the Award in Education and Training which is available directly for groups.Other organisations and providers are able to lease hosted versions of the Moodle-based course for delivery by their own staff. The availability of hosted, branded courses allows providers to offer a bespoke version of the Award course designed and tailored for them.

We also provide consultancy and training allowing organisations to set up or extend their own training programmes. Existing learning resources can be integrated into online courses and managers and practitioners can receive training in using Moodle for delivery and Articulate for learning object design.

Client: Centre for Lifelong Learning at the University of Warwick
Service: Production of e-learning CPD materials

Centre for Lifelong Learning, University of WarwickReal Time are working with the Centre for Lifelong Learning at the University of Warwick on an Education and Training Foundation project to produce e-learning training materials for new Further and Vocational Education teacher trainers. The project involves creating online modules based on the highly successful initial teacher education CPD course whose curriculum was co-designed by Real Time. The CPD programme was originally offered as a series of 4 face-to-face events for Midlands and South-East cohorts over the past year.

The online models will cover core content for the Diploma, Certificate and Award in Education and Training, key signature pedagogies, evidence-based practice and robust assessment of trainee teachers’ reflective journals and academic work. Each module will consist of core content, additional learning resources and links and interactive assessment tasks. The online curriculum will be available via the Foundation’s Online Learning site (FOL).

Participants from the first cohorts of this course commented:

“Really informative course, loved it, brilliant and engaging.”

“Thoroughly enjoyed a fabulous introduction to teacher training, Activities were engaging and thought-provoking. Links to key policies and developments were also very helpful.”

Client: Centre for Lifelong Learning, University of Warwick
Service: Curriculum development and session facilitation for Initial Teacher Training CPD course

Centre for Lifelong Learning, University of WarwickReal Time have been working on an Education and Training Foundation-funded project at the University of Warwick's, Centre for Lifelong Learning. The project was to design the curriculum, develop resources and facilitate the sessions for the new CPD course for those who are beginning delivery or who are planning to deliver initial teacher training in FE and Skills.

The course for new or potential teams delivering the Award, Certificate or Diploma in Education and Training involved developing delegates' awareness of the history and current political trends in the sector and enabling delegates to plan and resource ITE programmes, perform effective recruitment, assessment and quality assurance and develop and supportive tutor and mentor teams.

Delegates on the ITT CPD course commented:
'The course has been extremely useful.'
'I know so much more now about the qualifications available to teach in FE and how best to support ITT.'
'Very valuable to have input from experts who could give valuable strategies and insights.'

Client: West Midlands Centre for Excellence in Teacher Training (WMCETT)
Service: Tender writing, curriculum design and delivery of Education and Training Foundation's Professional Exchange Programme

West Midlands Centre for Excellence in Teacher Training (WMCETT)Real Time are working with Warwick University-based Centre for Lifelong Learning and the West Midlands Centre for Excellence in Teacher Training (WMCETT) to design and deliver a new professional updating programme called the Professional Exchange which is funded by The Education and Training Foundation.

Involvement began with collaboration in writing of the successful tender and continues with design and delivery of a series of free CPD events for Midlands-based teachers and trainers in Further Education and work-based and adult and community learning.

The programme will focus on core sector development areas of Maths, English, SEND, safeguarding and technology-enabled learning. Lynne Taylerson will be delivering and facilitating events around use of digital technologies and developing learners' digital skills as part of the programme. Full details including how to sign up to attend events can be seen on the WMCETT page here.

Young SolutionsClient: The Education and Training Foundation
Service: Digital Skills Embedding: Curriculum and Session Planning for Offender Learning Trainers

Working in an Associate capacity for the Education and Training Foundation, Real Time have been working with Offender Learning Managers to develop digital skills embedding strategies for tutors working in prisons.

A series of sample lesson planners have been developed in the areas of Hair and Beauty, Construction, Sports and Fitness, Art and Design, Hospitality and Catering and in Functional Skills English and maths.

The planners demonstrate how videos, apps, downloadable, free active learning resources and employability development with common Microsoft Office tools can be embedded into vocational learning sessions. The sessions outlined in the planners also encourage learners to create versatile and portable e-portfolios using digital cameras and video during assessments as well as blogs and journals to evidence and plan skills development and employment action plans.